Job Description

Job Summary
Department-Specific Responsibilities

Provides support for campus partners in the University scholarships platform, Blackbaud Award Management (BAM).
Designs, tests, modifies, and documents queries and reports in support of custom and vended software applications in the Office of Scholarships for the Bloomington Campus.
Defines specifications, establishes data groups and tables, establishes, modifies, and documents electronic workflows/business process, and develops and maintains documentation.
Contributes to decision support and workflow by interpreting enrollment goals and applying these decisions to the design, analysis and presentation of queries, reports and communication plans.
Assumes a level of responsibility for campus compliance with scholarships operational standards.
Provides operational direction and leadership for various scholarship programs, creating operational policy and plans for new and existing programs.
Ensures donor intent, federal, state, and university policies and practices are upheld.
Maintains knowledge of the federal, state, and institutional student financial aid policies and practices and integrates that knowledge into the systems and programs relative to this position.
Responsible for a variety of complex tasks related to the oversight of scholarship processing operation, individual record information and dissemination, and the integration of these services with those provided within the Office of Enrollment Management.
General Responsibilities

Provides specialized customer support through provisioning, creation of projects or workspaces within applications, and/or customizing products to customer specifications.
Troubleshoots and analyzes problems and bugs in applications and products.
Performs complex upgrades, releases, customization, and documentation of work according to team's established methodology.
Performs programming, scripting, and modifications of application and products for corrective action.
Collaborates with technical and functional business clients and teams within the central information technology organization.
Contributes to project planning, objective formulation, task estimation and evaluation of customer requests.
May train, mentor and provide guidance and feedback to less experienced staff.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.



EDUCATION

Required

Bachelor's degree (preferably in computer science, business systems, or related field)
WORK EXPERIENCE

Required

2 years customer/application support, programming, or related experience
SKILLS

Required

Proficient in written and verbal communication skills
Demonstrated problem solving skills
Ability to simultaneously handle multiple priorities
Demonstrated customer service skills
Quickly troubleshoots and resolves problems
Performs work independently with minimal supervision
Effectively coaches and delivers constructive feedback