Job Description

Position Summary
Join the Ramily! Winston-Salem State University is seeking an Auxiliary Services Manager.
The Auxiliary Services Manager provides operational oversight, contract administration, and performance management for key outsourced auxiliary service programs that support campus life and contribute to institutional revenue generation. This position serves as the primary liaison between Winston-Salem State University and external service providers, ensuring effective service delivery, contractual compliance, and alignment with institutional goals. Reporting to the Deputy Chief Operating Officer, the position oversees vendor relationships related to dining services, bookstore operations, vending services, beverage exclusivity agreements, licensing and branding programs, mail services, and Ricoh Printing Services (managed print services and campus printing solutions). The Auxiliary Services Manager works collaboratively with the Deputy Chief Operating Officer to evaluate auxiliary financial performance and assist in determining appropriate auxiliary rate structures, including dining-related rates, based on service costs, contractual obligations, and institutional objectives.

Responsibilities of the Auxiliary Services Manager include:
Operational Oversight and Contract & Vendor Management
Supervise the Mailroom Supervisor and support efficient campus mail operations
Coordinate service delivery between vendors and campus stakeholders
Assist in planning for major campus events impacting auxiliary services
Support implementation of service improvements and new initiatives
Monitor campus printing operations in coordination with Ricoh to ensure service continuity and issue resolution
Serve as the university’s contract administrator and relationship manager for outsourced auxiliary service agreements
Monitor vendor performance, service quality, and compliance with contractual terms
Review operational and financial reports from vendors
Coordinate contract renewals, amendments, and competitive procurements
Resolve service issues and maintain productive vendor relationships
Oversee the university’s managed print services vendor (Ricoh), including service performance, equipment utilization, cost controls, and contractual compliance
Partner with IT, Procurement, and campus departments to optimize print fleet efficiency and user satisfaction
Dining Plan Administration
Maintain student meal plan selections within appropriate institutional systems
Respond to student inquiries regarding meal plan selections and required changes
Load approved auxiliary rates into applicable systems
Reconcile vendor invoices with meal plan participation and selection data to ensure accuracy and consistency
Financial Analysis & Rate Support
Track auxiliary revenue streams and operational performance
Collaborate with the Deputy Chief Operating Officer to analyze financial data and assist in determining auxiliary rate structures, including dining rates
Support budgeting, forecasting, and financial planning activities
Prepare reports and recommendations for leadership review
Monitor managed print spend trends and recommend cost optimization strategies
Compliance & Administration and Strategic Support
Ensure adherence to university policies, procurement standards, and regulatory requirements
Maintain documentation and readiness for audit or review
Coordinate with Legal, Procurement, Finance, Communications, and Information Technology offices as needed
Ensure Ricoh services meet contractual SLAs, security standards, and audit requirements
Participate in auxiliary services planning initiatives
Identify opportunities for revenue growth, service enhancement, and cost containment
Benchmark programs against peer institutions and best practices
Evaluate opportunities to modernize campus print strategy, including print reduction and digital workflow initiatives