Job Description

Job Summary
UM Orthotics and Prosthetics Center, a Division of the Department of Physical Medicine and Rehabilitation, provides state-of-the-art services to adults and children requiring orthotic and prosthetic devices and is committed to providing outstanding patient care. For over 100 years the University of Michigan Orthotics and Prosthetics Center has provided exceptional service to a diverse patient population and is the largest, free standing O&P facility in the nation. We are an Ambulatory Center, easily accessible on South Industrial Drive and have onsite parking.



We are actively seeking compassionate, enthusiastic, motivated, patient-oriented individuals who will share the goal of creating the ideal experience for our patients, families and employees. As a Medical Assistant for Orthotics and Prosthetics, you will serve as a positive role model on the clinical team. Be part of building a culture that promotes teamwork, open and honest communication and collaboration with all customers; internal and external.



Responsibilities*
Provide exceptional customer service to patients and families by performing clinical processes that result in the management of efficient patient flow. Assist in patient care activities and performance improvement projects in order to improve the safety, efficiency and quality in the O&P Clinic.



? Intake: Efficiently and effectively prepares and organizes clinic exam and procedure rooms with appropriate equipment and supplies? also, sterilization/cleaning of equipment, supply stocking/ordering, and maintenance of patient care areas. Document patient vitals, health status, medications list and allergies in the electronic medical record.

? Clinical Support Processes: Work with a multidisciplinary team caring for patients with amputations, muscle weakness, wounds, and brachial plexus injuries in an outpatient setting.



Provides accurate and efficient clinical support processes that include patient preparation for procedures, medication administration, prescription refills, pharmacy insurance authorization, and/or other requests. Provides direct patient care, including but not limited to: diabetic nail debridement and trimming under physician supervision. May facilitate the appointment process with clerical staff (overbooks, or directly schedule). Also perform other assignments such as opening process, supply inventory and patient calls. Able to collaborate with clinicians and physician staff to ensure optimal patient care. Problem solve patient and family care issues. Responding to patient inquiries regarding care and clinic policies and procedures. Facilitating completion of patient forms, correspondence and requests. When necessary, provides secondary support to clinical staff, including generation and completion of all necessary patient visit paperwork.



? Maintains current competencies and mandatory training. Attends mandatory clinic and hospital training programs. Actively participates in clinic and/or staff meetings.

? Ability to coordinate use of exam/procedure room space.

Able to support multiple providers. Provides assistance with medication preparation, complex procedures and/or specimen collections. Takes initiative in identifying, acting, and following through on problems and tasks.

? Serves as a positive role model and is an integral member of the clinical team. Communication is effective and positive with the entire health care team. Demonstrates proactive problem-solving skills and takes the initiative to identify, act, and follow through on problems. Is able to consider the impacts of decisions/changes beyond the immediate work group.

Required Qualifications*
High School diploma or GED.
Completion of a Medical Assistant program OR current enrollment in, or completion of coursework in a healthcare professional program (e.g., medical school, PA program, nursing program, or related clinical training) OR an equivalent combination of education and experience (1-3 years).
Demonstrated knowledge of clinical workflows, patient care, and basic medical terminology.
Desired Qualifications*
Graduation from a medical assistant diploma program or an equivalent combination of education and experience (1-3 years).
Certification as an Emergency Medical Technician (EMT), Certified Nurse Assistant (CNA) or Medical Assistant (MA).